Bolitho Property Management is a values driven business not a profit driven business. While profit is important to make our business sustainable we believe that if we live out our values and act with honesty and integrity then profits will be enduring. We are not interested in short term profit that will not be sustainable. Our foundational values are Honesty and Integrity
Honesty
Transparency in communications. Our communications with our Landlords, tenants and all we deal with need to be transparent, honest, accurate, not exaggerating or concealing the truth. We need to do what we say we will do within the agreed time frame.
Integrity
At Bolitho Property Management we expect all staff members to maintain a high level of personal integrity and honesty in all their business dealings. It’s what you do when no one is looking that counts.
Integrity in a business comes from the top down so this must be modeled and lived out by the owners of Bolitho Property Management. We choose to do the right thing; it’s either right or wrong, no in between. In particular we comply with the Residential Tenancies Act and other New Zealand legislation.
We endeavor to put our stake holders before ourselves. We prioritise stakeholders in the following manner; property owners, the well being of our staff, tenants, contractors and then ourselves, the business owners. Our philosophy is if we put others before ourselves this will create goodwill and a good reputation.
Respect
We honour and respect all people by acting in a fair and reasonable manner towards them and guarding their privacy. We don’t discriminate on the basis of gender, marital status, religion, race, national origin or sexual orientation.
How these values influence our day to day operations:
We pay our Contractor accounts every Friday as opposed to paying on the 20th of the month following the purchase. We believe that paying our contractors in a timely manner is part of respecting them and the work they do.
We do not charge a letting fee to tenants for two reasons- Firstly we believe that to be paid by tenants constitutes a conflict of interest – we work for our landlords not the tenants. Whilst we endeavor to look after our tenants there should be no confusion, the property owner is our client. Secondly, we believe that quality tenants do not need to pay a letting fee; they have options – this allows our owners a better choice of tenants.
Similarly, Bolitho Property Management, its owners and family members do not receive any commission or benefit from any contractors which we instruct to carry out work on behalf of property owners.
All our landlords’ funds are kept in a trust account separate to our company operating account. We don’t receive any interest from the trust account as we believe all profit gained from your property investment belongs to you and we should not benefit in any way from it. We disburse on the first working day of each new month and for each disbursement we include an explanation and invoices for any costs incurred as well as completing an audit trail.
We take responsibility for our actions. If we make a mistake we take ownership of that mistake and put it right, whether that requires compensation or additional work at no charge.
Community Support
Bolitho Property Management are pleased to have become supporters of Nelson Marlborough Rescue Helicopter. The Rescue Helicopter provides an incredibly valuable service to the Nelson Marlborough region. Many of us have family and friends who have been helped in their time of need. The Nelson Tasman community have shown fantastic support for Bolitho Property Management so we are very happy to give something back to our community by supporting the work of the Rescue Helicopter.