Our Values Make Up Our Promise To You
We think customer
We lead, not follow
We make a difference
Our people are our business. Each one of them embodies our core pillars above.
We’re all here because we care about making a difference for both our clients, and our communities.
Who we are
- Bolitho Property Management was set up by Terry and Shona Bolitho and run as a family business until the purchase and merger by The Rent Shop Limited in October 2019.
- With a clear synergy of business values and the desire to provide the best possible service to our valued clients, the merge of these two highly regarded property management companies delivers a more sustainable and resilient business model.
- The combination of these businesses will give us access to more resources, more support and new ideas to strengthen the business and be the industry leader in property management in New Zealand.
- The Rent Shop Limited was founded by Geoff Lovegrove in Auckland and now has a presence across both the North and South Islands of New Zealand, through acquisition and franchising.
What we do
- We look after investment properties and owners’ own homes whilst they are away.
- We offer tenants long term leases, usually of one year to start the tenancy.
- We work Nelson, Richmond, and in the wider Tasman district within 20 minutes drive of the Richmond CBD.
What are you looking for from a rental house management company?
With a proactive approach, and the time to care, we work to resolve issues before they spiral out of control. With the extra time to care we can be fussier, more attentive, and better alleviate your concerns whatever they might be.
We are dedicated to honesty and integrity. We know the law and always work within the law. We endeavour to treat people with respect, act collaboratively to obtain the best outcome we can. Your rental income is also protected in a trust account, separated from regular operating funds, and does not earn us interest. At The Rent Shop Nelson your investment and your money are in safe hands.
If you’re looking for property managers with higher success rates, professional service, who can offer to guarantee your rent and occupancy; you have found it in The Rent Shop Nelson.
A small team of committed property management professionals
We don’t believe in providing a mediocre service. We are a small and professional team who know their craft and know the local market. With affordable property management fees and the unique systems we have in place, you’re in the right hands with The Rent Shop Nelson. We are independent and not associated with any Real Estate company.
If you’re thinking of professional property management, contact us today to discuss your requirements, expectations and situation.
Honesty & integrity
The Rent Shop Nelson is here to provide a quality property management service to our owners and tenants. While our foundation values are honesty and integrity, all our “values” underpin our actions every day. We know that this will help us deliver the best property management experience in town, and support the sustainable growth of our business.
Our communications with our landlords, tenants and everyone we deal with must be transparent, honest, accurate, not exaggerating or concealing the truth. We do what we say we will do within the agreed time frame.
At The Rent Shop Nelson we expect all staff members to maintain a high level of personal integrity and honesty in all their business dealings. We comply fully with the Residential Tenancies Act and other New Zealand legislation. We think Customer first and know that if we put others before ourselves this will create goodwill and a good reputation. We take responsibility for our actions. If we make a mistake we take ownership of that mistake and will work with you to put it right.
We think customer first
Our mission is to be famous for customer service, to create happiness through the power of our people. Its our commitment to outstanding customer service that gives The Rent Shop true credibility in the local market and makes us stand out from the crowd. Genuine loyalty comes from our many clients who provide repeat and referral business and those who love our people and our brand.
We lead, not follow
It’s in our DNA to challenge what is average and seek out better solutions, whilst still maintaining our down to earth, family oriented culture. We believe in pushing the boundaries of what is considered ‘normal’ in order to provide excellence for our people, customers and the local community.
To stay ahead of the pack our outstanding team must have commitment and passion for what we do. We promise to never stop learning, upskilling, growing and moving forward. We’re driven to always do the right thing, do more with less and deliver on remarkable service.
We make a difference
We understand that we are stronger as one. We know we can make a real difference to people’s lives by working together. Helping investors achieve their dreams is only part of what we do. As ‘one’ we promise to give back to the communities we live in and provide meaningful impact on their lives and the lives of our teams and their families.
How these values influence our day to day operations
We have a variety of valued contractors whom we work closely with to support our owners and tenants. Any contractor discounts we have negotiated with these suppliers are applied to owners and tenants. The Rent Shop Nelson, does not receive any commission or benefit from any contractors that we instruct to carry out work on behalf of property owners. All our landlords’ funds are kept in a trust account separate to our company operating account. We don’t receive any interest from the trust account funds. We disburse on the first working day of each new month and for each disbursement we include an explanation and invoices for any costs incurred as well as completing an audit trail.
The Rent Shop Nelson (formerly Bolitho Property Management) have been supporters of Nelson Marlborough Rescue Helicopter. The Rescue Helicopter provides an incredibly valuable service to the Nelson Marlborough region. Many of us have family and friends who have been helped in their time of need. The Nelson Tasman community have shown fantastic support for The Rent Shop Nelson so we are very happy to give something back to our community by supporting the work of the Rescue Helicopter.